BBnet Go Fibre

GoFibre and GoFibre+ products are subject to availability, and this is largely determined by your location. If you send us your Eircode, we can check availability for you.

Both GoFibre and GoFibre+ will require a cable into the home. This may be delivered through pre-existing ducting from the road to the inside of your home, or may be delivered by cable over the air (from pole to the home). For any installation, the first visit to your home is always treated as a survey. If it can be installed on the day, it will be. In some instances the installer may not be able to install the product unless certain actions are taken by you, the customer. These could include but are not limited to clearing blocked ducts, trimming hedging or trees or clearing an access route. The installer that visits your home will advise if this is the case, and installation will be rescheduled once any remedial action is completed.

Installation timelines depend on the availability of the third-party engineer company. When you place an order with us, we will email you your service contract and direct debit. This needs to be signed and once we receive this back the order will be placed. Installation dates are subject to availability rom the third-party engineering company.

We will send out the modem with our courier 1-2 working days before the scheduled installation date.

Yes, our fibre products are completely unlimited.

Yes, the price you sign up for is the price you pay. However, there are a small number of exceptions. For example, if your direct debit fails, there will be an additional charge to cover charges incurred by us from the bank. If you fail to pay on consecutive months and your service is disconnected, you will be charged a reconnection fee.

Unfortunately, we cannot guarantee 100% WiFi coverage in any home. A standard modem will give approximately 12-15 meters coverage from the modem, However, this can be reduced by environmental factors such as very thick stone walls, concrete floors between upstairs and downstairs, an old home with an extension, certain types of insulation etc. WiFi is also susceptible to interference from equipment like baby monitors, wireless CCTV systems, TV signal repeaters etc. It is also very dependent on your device and it’s specifications.

We can provide solutions and/or advice for larger or difficult to cover homes such as additional access points or WiFi systems that will make things a whole lot smoother. This will incur an additional cost.

You will need to pay off the remaining months left on the contract in full.

You can get a VOIP services with our Fibre packages. It would be an additional €15 a month on top of your chosen package. Free calls are provided to Ireland and the UK landline calls only. All other calls are charged on a per minute basis.

Yes, it will cost an additional €7.50 per month on top of the cost of your package.