Terms & Condtions

Welcome to BBnet! By using our services, you agree to the following terms and conditions. Please read them carefully.

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1. Definitions

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In this Agreement, the following terms have the meanings assigned below:

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• Agreement – This document and any associated order forms.

• Authorized Installer – A person or company approved by BBnet to install or maintain equipment.

• Commencement Date – The start date of this Agreement.

• Equipment – The hardware and accessories provided for service use.

• BBnet – EOBO Limited t/a BBnet.

• Minimum Subscription Period – The initial service term of 12 or 24 months from installation.

• Notice Date – 30 days after written termination notice.

• Premises – The location where the service is installed.

• Service – Internet services provided by BBnet.

• Subscriber – The customer receiving the service.

• Subscription Fee – The cost of service, including applicable taxes.

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2. General Terms

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• BBnet provides internet services and/or equipment to the Subscriber.

• This Agreement represents the full agreement between both parties.

• Any changes to these terms must be in writing and signed by both parties.

• BBnet’s rights are not affected by leniency or extensions of time.

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3. Installation & Acceptance

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• The Subscriber is responsible for ensuring the premises is suitable for installation.

• If the Subscriber is not the property owner, they must obtain written consent from the owner.

• BBnet is not responsible for service issues caused by lack of access to the premises.

• Subscribers assume responsibility for any damage or loss of equipment once installed.

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4. Payment & Charges

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• The Subscription Fee is payable monthly in advance.

• A prorated amount applies if service begins mid-month.

• BBnet may adjust fees with prior notice (except during the Minimum Subscription Period).

• Late payments will result in a €10 administration charge per failed payment.

• Service reconnection after non-payment will incur a €50 reconnection fee.

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5. Contract Duration & Cancellation

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• A 14-day Cooling-Off Period applies under EU regulations (SI 484/2013).

• If the service is fully installed at the Subscriber’s request within the Cooling-Off Period, cancellation may not be possible.

• After the Minimum Subscription Period, cancellation requires 30 days' written notice.

• Early termination requires immediate payment of the remaining contract balance.

• If BBnet increases prices or makes major changes, the Subscriber may cancel with 30 days’ notice.

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6. Ownership of Equipment

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• All equipment remains the property of BBnet.

• The Subscriber is responsible for protecting it from loss or damage.

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7. Subscriber Responsibilities

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The Subscriber must:

• Obtain landlord approval if renting the premises.

• Notify BBnet if moving to a new location.

• Not modify, sell, or transfer the equipment.

• Allow BBnet to retrieve equipment upon service termination.

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8. Network Use & Restrictions

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Subscribers may not:

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• Resell or share their internet connection without BBnet’s written approval.

• Use the service for illegal activities, hacking, or unauthorized access to systems.

• Send spam, viruses, or engage in malicious online behavior.

• Host servers, websites, or any services that cause excessive network use.

• Interfere with other users' access to the internet.

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BBnet reserves the right to suspend or terminate service for any violations.

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9. Liability & Indemnity

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• BBnet is not liable for loss of data, service interruptions, or indirect damages.

• BBnet is not responsible for content accessed through the internet.

• BBnet’s liability for direct physical damage is capped at €10,000 per incident.

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10. Service Interruptions & Force Majeure

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• BBnet will make every effort to maintain service but cannot guarantee uninterrupted access.

• BBnet is not liable for service disruptions due to factors beyond its control, including:

  • Severe weather, natural disasters, or power outages.

  • Government actions or changes in regulations.

  • Network congestion or third-party provider failures.

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11. Termination & Breach of Agreement

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BBnet may terminate service immediately if the Subscriber:

• Fails to pay fees on time.

• Violates the terms of this Agreement.

• Damages or misuses the equipment.

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Upon termination, the Subscriber must return all equipment to BBnet.

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12. Changes to Terms & Conditions

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BBnet reserves the right to update these terms and will notify Subscribers of any changes. The most recent version will always be available on our website.